PRIVACY POLICY

01 Introduction

Palm Wave Studios LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website palmwavestudios.com, use our services, or communicate with us via phone, email, or text message.

By using our services or submitting your information through our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

02 Information We Collect

Information You Provide Directly

We collect information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Business name and information
• Payment information (processed securely through Stripe — we do not store full card details)
• Any other information you submit through our contact forms or during onboarding

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on each page
• Referring URLs
• Device and operating system information

SMS and Communication Data

If you opt in to receive SMS communications from Palm Wave Studios LLC, we collect your phone number and maintain records of messages sent and received for compliance and service delivery purposes.

03 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our services
• To send appointment reminders and service-related communications
• To send SMS messages you have consented to receive
• To process payments through Stripe
• To respond to inquiries and provide customer support
• To comply with applicable laws and regulations
• To prevent fraud and ensure the security of our systems

04 SMS / Text Message Communications

Palm Wave Studios LLC operates SMS messaging in compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and A2P 10DLC regulations.

Consent

By submitting your phone number through our website contact form or any opt-in mechanism, you expressly consent to receive text messages from Palm Wave Studios LLC, including appointment reminders and service-related notifications. Message frequency may vary.

Opt-Out

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Palm Wave Studios LLC is not responsible for any charges incurred from your carrier.

No Sharing of SMS Data

05 How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who assist in operating our business, including Stripe (payment processing) and GoHighLevel (CRM and communication platform). These providers are contractually required to protect your data.
• Legal Compliance: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

06 Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

07 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment data is processed through Stripe, which maintains PCI DSS compliance. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

08 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to opt out of marketing communications at any time
• The right to data portability

To exercise any of these rights, please contact us at info@palmwavestudios.com or call +1 877-755-4274.

09 California Privacy Rights (CCPA)

As a California LLC serving California residents, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising their CCPA rights

To submit a CCPA request, contact us at info@palmwavestudios.com.

10 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

12 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13 Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Company: Palm Wave Studios LLC
• Website: palmwavestudios.com
• Email: info@palmwavestudios.com
• Phone: +1 877-755-4274